MassDigitalJEDI.org (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services through Zoho Desk.
1. Information We Collect
When you submit a request or contact us through Zoho Desk, we collect the following personal information:
- First Name
- Last Name
- Phone Number
- Email Address
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our services.
- Respond to your inquiries and provide customer support.
- Send important updates and notifications (including SMS messages).
3. SMS Consent and Communication
By providing your phone number and opting in, you consent to receive SMS updates from MassDigitalJEDI.org. Message frequency may vary. Standard message and data rates may apply. You can reply STOP to opt out or HELP for more information.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Your Information
We will not sell or rent your information. We may share your information with trusted third parties who provide services on our behalf, including:
- SMS and email service providers.
- Customer support platforms (such as Zoho Desk).
- Regulatory authorities if required by law.
5. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for communication at any time by replying STOP to SMS messages or contacting us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated version on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
📧 Email: info@massdigitaljedi.org
📞 Phone: 18885512167